Terms and conditions


‘Us/We/Our’ means Patricia Rhead-Phillips, 57 Froghall Road, Ipstones, Staffordshire, ST10 2NA.
‘You/Yours’ means you, the user/customer of our services.
‘Goods’ means any of the Goods offered for sale on the website.

Pricing and Ordering

Acceptance of your order by Us is fulfilled once payment in full for your order has been received. Upon acceptance of your order you will be notified per email at the address you provide during checkout.
Goods advertised on this website or on other sales channels may not be available and/or in stock.
The price of the Goods will be clearly stated on the Goods page and will be the total purchase price including any delivery charges and VAT (if applicable).
Description, sizes and dimensions provided may not be entirely accurate. We will therefore not be held responsible for inaccurate descriptions, sizes and dimensions of Goods.
You agree that the information submitted by You during the checkout process is accurate, up to date and complete.

Cancellations by us

We reserve the right to cancel any order between You and Us if the Goods are not available or if the Goods were listed with an incorrect price due to technical or typographical error.

Orders from outside the UK

Prices stated on the website include free delivery within the United Kingdom. Prospective buyers from outside the United Kingdom should contact Us for an updated shipping estimate before ordering. Orders placed with shipping addresses outside the UK will not be shipped until contact with the buyer can be established. Should contact not be possible we reserve the right to terminate the order.


Payment for goods purchased from this site may be made by credit or debit card and transactions are processed securely using PayPal.  We do not store credit card details nor do we share customer details with any 3rd parties.


We hope to dispatch all orders within 3 working days of receiving your payment, unless otherwise stated in the product information displayed within the shop pages. Please note we do not guarantee delivery time and cannot be held responsible for late deliveries, and no refunds will be paid for late deliveries.

Returns and refunds

In the event that you wish to cancel you must do so within 14 days of your receipt of the Goods by contacting Patricia Rhead-Phillips on 01538 266275 or by email at pat[at]patrheadartist.co.uk.
The Goods must be returned to Us within 21 days of delivery with both Goods and packaging in their original condition and at your risk and cost.
Upon receipt We will refund the full purchase price of the goods.
Under no circumstances will We be responsible for collection or recovery of Goods from You.
If Goods are returned to Us due to failed delivery for whatever reason You will be responsible for additional delivery charges in the case of re-delivery.
Cancellation will not be accepted on Goods that are specially commissioned or personalized.

System security

You agree you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation such as:-

Accessing data unlawfully or without consent.
Attempting to probe, scan or test the vulnerability of the system.
Attempting to interfere with the service in any way.
Forging any TCP/IP packet header or any part of the header information in any e-mail.


You agree to indemnify us against any claim or demand, including claims, expenses, legal fees, made by any third party due to or arising in any way out of your use of Our website, or the infringement by you, or any any other person using your computer, of any intellectual property or other right of any person.

Force majeure

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control – the Force Majeure Event.

Applicable law

This agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International sale of Goods, the application of which is hereby expressly excluded.


We reserve the right to change the content of the website at any time and also reserve the right to withdraw Goods from sale at any time and with no explanation.
Content may include inaccuracies and typographical errors.
No warranty is given or implied as to the correctness of any information given on the website, to the appropriateness of Goods for Your requirements or compliance with any law.